VIP VoIP - Notice history

All systems operational

Servers - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Apps - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Management Portal - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Voice Calls - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Phone Books - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Billing Tools - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

External Hardware and Software - Unrelated to VIP VoIP directly - Operational

99% - uptime
Jun 2025 · 100.0%Jul · 97.40%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Notice history

Aug 2025

No notices reported this month

Jul 2025

Possible issues with inbound/outbound calls via carrier (EE/O2/Vodafone) - IDENTIFIED
  • Resolved
    Resolved

    Clients will likely be aware by now that BT issued an update shortly before 9.30pm yesterday confirming that a technical fault impacting voice services on their network had been resolved.

     

    Please report any new issues today in the usual way.

  • Monitoring
    Monitoring

    Following on from our previous updates, we still await updates on the fault calling mobile numbers but continue to monitor. 

    The situation is now being updated in mainstream media so we will not send further updates until we see that it is fully resolved.

  • Identified
    Identified

    We are aware of reports of some users experiencing issues affecting calls for inbound and outbound routes that are routed via Vodafone, EE and in some cases O2 as well.

    Our own carrier Magrathea has recently put an update out regarding this that we are now sharing with you below:

    Following multiple reports of outbound call failures to mobile numbers. We have established that there is a problem beyond our network.


    Many clients will already be aware that Vodafone and EE have confirmed issues meaning they are unable to terminate calls on their networks. We will continue to monitor and provide an update when normal service is restored.


    *******************************************************************************************************************

    Please do not reply to this email, if you have any queries please check the status pages of those networks directly.

    *******************************************************************************************************************

    If you believe you have an issue for calls outside those which may be affected by these networks, please reach out to us directly at support@vipvoip.co.uk

    Kind regards

    VIP VoIP Support Team

    W: www.vipvoip.co.uk

Jun 2025

No notices reported this month

Jun 2025 to Aug 2025

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