Notice history

ResolvedOctober 23, 2026 at 1:30 PMUTC
The incident has now been resolved.
This looks to have only affected some numbers on our shared63 cluster and a fix has been deployed
Please retest and any further issues please raise a support ticket via Freshdesk direct or emailing support@vipvoip.co.uk
We apologise for any inconvenience caused
UpdateOctober 23, 2026 at 1:18 PMUTC
We are currently continuing to investigating this incident and will provide a further update as soon as we are able to.
UpdateOctober 23, 2026 at 12:05 PMUTC
We have recently become aware of an issue affecting some numbers on the platform.
When some numbers receive a call, the caller is met with the message "This call is restricted due to cost"
We are currently investigating this incident and will provide a further update in the next 30 minutes.
InvestigatingOctober 23, 2026 at 11:00 AMUTC
We have recently become aware of an issue affecting some numbers on the platform.
When some numbers receive a call, the caller is met with the message "This call is restricted due to cost"
We are currently investigating this incident and will provide a further update in the next 30 minutes.

All systems operational