VIP VoIP - Notice history

This incident at Vultr London has been resolved.

If you were affected by this outage, it will be because your clients service still resides on an older server.

Please reach out to the team to organise updating the client service to one of our newer shared clusters which have backup servers built in as standard

Thank you

VIP VoIP Support

The team at Vultr are continuing to work on a fix for this incident and we are awaiting a further update.

Just to add that this should only really affect really old servers in the systems (Those old enough to not have a backup server) All servers created in 2022 onwards will most likely have a backup server in place and therefore when affected by this outage would have automatically failed over to their own backup server.

If you need any assistance in the meantime please reach out to the team

Thank you

VIP VoIP

Following ongoing monitoring on the AWS issue, last night we now believe the routing to be working correctly again, please can you retest and any further issues reach out to the team

VIP VoIP Support

Magrathea have been in touch this morning regarding their case raised with Amazon and cannot see any further updates so far this morning from Amazon AWS services.

This issue is been treated with the highest priority.

We will continue to monitor and as soon as we get any further updates will relay this info back accordingly.

Following our earlier notice, Magrathea have identified intermittent issues with AWS routing traffic to their network and have raised this with the AWS Peering team.

These issues seem to be specific to the London and Paris Amazon data centres been able to route traffic specifically to Magrathea which is then affecting the inbound calls termination

We are now awaiting the response from the AWS team and will provide further information when it is available.

VIP VoIP support team

We are still currently investigating this incident alongside our carrier partner Magrathea and Amazon London and Paris hosted Data Centres.

Magrathea update in the last 30 minutes has been as follows:

We are receiving some reports of issues with inbound calls. At this time we have no current issues on VoIP or IP and are not aware of any issues within the Magrathea network or edge interconnects.

So far we have been unable to find a common factor other than AWS services being within the client call path, however we are continuing to investigate and will provide further updates as soon as we can.