VIP VoIP - Notice history

Following on from the earlier issues with Magrathea we have now had the following further update from them.

We are now confident that we have isolated the problem but the underlying cause is still being investigated.

Our initial findings are, as you can expect, that the failover systems did not meet our expectations in this event and that itself will be taken on as a project by our team to ensure greater resilience going forward.

Meanwhile, our technical team will be fully focussed on proving the underlying cause so we can provide a full and transparent RFO. To ensure this is accurate and useful we ask for your patience but hope to get the document to you no later than tomorrow afternoon

We sincerely apologise for the inconvenience that this disruption will have caused you this morning. Thank you for your support and patience during this period.

Kind regards

Magrathea Telecommunications Ltd

This incident has been resolved.

The issue affecting inbound and outbound calls this morning is now cleared.

The carrier engineers are in the process of investigating and more details will follow as soon as we can.

We sincerely apologise for the disruption this morning.

Please do not reply to this email, if you have any queries please contact us

on support@vipvoip.co.uk

Kind regards

VIP VoIP Support Team

W: www.vipvoip.co.uk

We are still experiencing some issues with both inbound and outbound calls.

Magrathea engineers are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.

We apologise for the disruption.

Please do not reply to this email, if you have any queries please contact us

on support@vipvoip.co.uk

Kind regards

VIP VoIP Support Team

T: 03300 881182

W: www.vipvoip.co.uk

Following on from the earlier notices, the issue affecting one of our shared servers is now cleared. Our monitoring shows that the service is now stable.

The incident seems to have been related to connectivity within one of our datacentres.

Please do not reply to this email, if you have any queries please contact us on support@vipvoip.co.uk

Kind regards

VIP VoIP Support Team

T: 03300 881182

W: www.vipvoip.co.uk

We believe we have identified the cause of the issue with Shared server 5. The server has been rebooted and we can see devices starting to connect back to the server again

Our team will continue to monitor and we will provide a further update shortly.

Please do not reply to this email, if you have any queries please contact us on support@vipvoip.co.uk

Kind regards

VIP VoIP Support Team

T: 03300 881182

W: www.vipvoip.co.uk