VIP VoIP - Notice history

All systems operational

Servers - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.90%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Apps - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Management Portal - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Voice Calls - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Phone Books - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Billing Tools - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

External Hardware and Software - Unrelated to VIP VoIP directly - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

No notices reported this month

Feb 2025

Rackspace Data Centre - Possible outage
  • Resolved
    Resolved

    We believe the incident this morning affecting servers at the Rackspace data centres are now resolved.

    We believe the disruption was caused by a routing issue to the server from outside Rackspace because some customers lost connectivity at about 8:32am, but most on the server look unaffected. All those customers reconnected about 9:02am.

    As these client servers are our older ones, they do not have a backup server option.

    We apologise for any disruption caused.

    If your clients were affected and you would like to move them to a longer term solution, please raise a ticket to support@vipvoip.co.uk with the name of your client server and we will be happy to help arrange migrating the clients and client data to a newer server setup that includes the backup server for business continuity.

    VIP VoIP Support Team

  • Investigating
    Investigating

    We are currently investigating an incident this morning regarding some client servers that are not accessible.

    The issue seems to be centred around our 'Rackspace' data centres

    We have raised the issue with them and will relay back further information as we have it and are treating the issue as highest priority.

    VIP VoIP

Jan 2025

Possible issues with Management Portal - Investigating
  • Resolved
    Resolved

    We believe all systems should now be back to normal and earlier issues with the management portal are now cleared.

    Please do not reply to this email, if you have any queries please contact us

    on support@vipvoip.co.uk

    Kind regards

    VIP VoIP Support Team

    T: 03300 881182

    W: www.vipvoip.co.uk

  • Investigating
    Investigating

    We are aware of reports of an outage with our management portal, which may also be affecting some browser phone users.

    Our team are investigating and we will provide a further update shortly.

    Please do not reply to this email, if you have any queries please contact us

    on support@vipvoip.co.uk

    Kind regards

    VIP VoIP Support Team

    T: 03300 881182

    W: www.vipvoip.co.uk

Jan 2025 to Mar 2025

Next