VIP VoIP - Possible issues with outbound INTERNATIONAL calls via carrier (Magrathea) - INVESTIGATING – Incident details

All systems operational

Possible issues with outbound INTERNATIONAL calls via carrier (Magrathea) - INVESTIGATING

Resolved
Partial outage
Started 3 months agoLasted about 1 hour

Affected

Voice Calls

Partial outage from 6:07 PM to 7:02 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    We believe the earlier issue affecting international outbound calls this is now cleared.

     

    The carrier engineers are still investigating and more details will follow as soon as we can.

     

    We sincerely apologise for the disruption this evening.

     

    Please do not reply to this email, if you have any queries please contact us on

    Please do not reply to this email, if you have any queries please contact us

    on support@vipvoip.co.uk

    Kind regards

    VIP VoIP Support Team

    W: www.vipvoip.co.uk

  • Investigating
    Investigating

    We are aware of reports of some users experiencing issues affecting calls for international outbound routes that are routed via Magrathea

    The majority of our international outbound routes are generally via alternatively carriers so disruption should be minimal

    Our team are in contact with Magrathea who have engineers investigating this as a priority and we will provide a further update shortly.

    We apologise for the inconvenience

    Please do not reply to this email, if you have any queries please contact us

    on support@vipvoip.co.uk

    Kind regards

    VIP VoIP Support Team

    W: www.vipvoip.co.uk