VIP VoIP - Vultr London Data Centre Partial Outage – Incident details

All systems operational

Vultr London Data Centre Partial Outage

Resolved
Partial outage
Started 10 days agoLasted about 5 hours

Affected

Servers

Partial outage from 3:03 PM to 7:53 PM

Updates
  • Resolved
    Resolved

    This incident at Vultr London has been resolved.

    If you were affected by this outage, it will be because your clients service still resides on an older server.

    Please reach out to the team to organise updating the client service to one of our newer shared clusters which have backup servers built in as standard

    Thank you

    VIP VoIP Support

  • Identified
    Identified

    The team at Vultr are continuing to work on a fix for this incident and we are awaiting a further update.

    Just to add that this should only really affect really old servers in the systems (Those old enough to not have a backup server) All servers created in 2022 onwards will most likely have a backup server in place and therefore when affected by this outage would have automatically failed over to their own backup server.

    If you need any assistance in the meantime please reach out to the team

    Thank you

    VIP VoIP

  • Investigating
    Investigating

    We are currently aware of an incident at Vultr's London data Centres causing a partial outage to some servers.

    The network engineers at Vultr are actively working with our upstream providers to restore connectivity as quickly as possible. investigating this incident.

    We ourselves at VIP VoIP are always working behind the scenes to see if there are any affected services that need swapping over to backup servers as well where this is possible.

    We aim to provide a further update in the next 30 minutes