We believe the incident this morning affecting servers at the Rackspace data centres are now resolved.
We believe the disruption was caused by a routing issue to the server from outside Rackspace because some customers lost connectivity at about 8:32am, but most on the server look unaffected. All those customers reconnected about 9:02am.
As these client servers are our older ones, they do not have a backup server option.
We apologise for any disruption caused.
If your clients were affected and you would like to move them to a longer term solution, please raise a ticket to support@vipvoip.co.uk with the name of your client server and we will be happy to help arrange migrating the clients and client data to a newer server setup that includes the backup server for business continuity.
VIP VoIP Support Team
